# Fixing Unallocated Revenue

## Overview

If your Royalty Run doesn't get marked as <mark style="color:green;">**Completed**</mark>, but instead shows up as <mark style="color:yellow;">**Unallocated Revenue**</mark>, this means some transactions in your Revenue Reports weren't able to be linked to a payee statement via your contracts.

The most common cause for this, is that there are transactions in your revenue reports for assets that are either:

* **NOT covered** by any existing or active contract.
* Covered by an existing contract but **missing terms** to assign it.
* Covered by an existing contract with **duplicate terms**.
* Covered by **more than one contract** with the same terms.

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## Prerequisites

{% hint style="info" %}
Before being able to access and fix unallocated revenue in your royalty runs, please ensure the following conditions are met:
{% endhint %}

1. Your account has "editor" permissions for **Royalty Accounting**.

***

## How To: Fix Unallocated Revenue

{% stepper %}
{% step %}

### **Download the Unallocated Revenue Report**

From the Royalty Run flagged with Unallocated Revenue, click  <img src="/files/EfU7ZWmVqPzcbqsWtYKQ" alt="" data-size="line">  to open the options menu, and select **Download Unallocated**. This will download a CSV file of the unallocated revenue.
{% endstep %}

{% step %}

### Identifying The Errors

Open the CSV file in your spreadsheet app of choice.

A single release/track can have a large amount of unallocated transactions, but all transactions can be fixed by addressing the error. We suggest you use a **UNIQUE formula** to get the unique UPCs/ISRCs that need to be addressed.
{% endstep %}

{% step %}

### Reset The Royalty Run

After you've corrected the errors (such as adding missing contracts, correcting duplicated or missing terms, or deactivated redundant contracts), click  <img src="/files/EfU7ZWmVqPzcbqsWtYKQ" alt="" data-size="line">  to open the options menu on the affected royalty run again, and select **Reset** to retry the run.

If all errors were corrected, your royalty run should update to **Completed**. If not, you may need to repeat the above steps to see if something else is causing the unallocated revenue warning.

{% hint style="warning" %}
If you recorded payments for any statements, it's important to show the proper starting and closing balances.&#x20;

Please either:

* [Add adjustment transactions](/pro/platform/royalties/payees/managing-your-payees.md#add-transaction-to-payee) to reverse those payments, or
* [Contact support](mailto:support@revelator.com) with a list of transactions to be deleted.
  {% endhint %}
  {% endstep %}
  {% endstepper %}

***

## Additional Resources

* Learn about [Payee Statements](/pro/platform/royalties/statements.md)
* [Approving Statements](/pro/platform/royalties/statements/approving-statements.md)
* Learn how to [Add a Transaction to a Payee](/pro/platform/royalties/payees/managing-your-payees.md#add-transactions-to-payees)

***

## Next Steps & Future Releases

* Automated FX rate updates from trusted sources.
* Enhanced filtering for unprocessed reports.


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